Because Capitol Limited and Lake Shore Limited equipment and Toledo-based operating crews normally make a same-day turn at Chicago, chronic westbound tardiness of the two trains arriving on Oct 4 caused the eastbound Capitol to depart at 2:54 a.m., more than 8 hours past its scheduled 6:40 p.m. Chicago departure. Missing all connections was unacceptable, so busing to and from Toledo began the next day and lasted for a week while NS dealt with its congestion.
When both trains resumed service into Chicago on Oct. 11, the westbound Capitol was running more than nine hours late at Toledo, prompting Chicago managers to scrounge for equipment to make up an eastbound Capitol that day which would be staffed with Chicago operating and on-board crews. It departed only nine minutes late, an hour before the westbound Capitol arrived.
Management has also decided that effective immediately, westbound Lake Shore Toledo-based crews will lay over in Chicago and handle the next day’s eastbound Capitol to avoid having that train’s departure delayed waiting for mandatory crew rest. Westbound Capitol crews will then have sufficient rest time to make a same-day turn back to Toledo on the eastbound Lake Shore. Once those moves were made, both eastbound trains have departed Chicago either on-time or less than 10 minutes late every day. This last happened in mid-April.
A contributing factor has been the Empire Builder’s improved eastbound performance after it flipped North Dakota routes with the westbound train on October 5 (News Wire, Oct 3), since the Lake Shore was often held as the Builder’s only guaranteed eastbound connection at Chicago. The train from Seattle actually arrived on-time from Seattle at 3:55 p.m. on Oct. 13 and 20 minutes early the next day.
Alas, Mondays through Thursdays from Oct. 20 through Nov. 13, Canadian Pacific track work dictates that eastbound train No. 8 can’t leave St. Paul, Minn., until 10:30 a.m. On Tuesday, passengers had to wait almost three-and-a-half hours after a 7:06 a.m., 40-minute-early arrival. Westbound train No. 7 is unaffected, because its passage does not conflict with maintenance curfews.
Shrinking capacity during periods of lighter demand is nothing new and the Capitol Limited traded its lounge and diner for a café-lounge shortly after the cars were converted from full diners in 2006. But the bid to reduce labor costs also significantly diminished the on-board food service and lounge experience and was soon abandoned on the Capitol and City of New Orleans, which got their Sightseer Lounge cars back.
As of late Tuesday through Oct. 30, seven of the 18 Capitol Limited departures have no bedrooms available and eight trips still have Chicago-Washington coach seats available at the lowest $94 price. But one departure in each direction is already sold out of either coach or sleeping car space, and last minute travelers could be out of luck. Though Amtrak can easily quantify the cost savings, the impact of ridership and future revenue losses will be harder to measure when coupled with the fallout of ongoing delays.