“The Amtrak Lounge at Boston South Station has long offered customers a comfortable and quiet place to relax before, after or during stops on their journey,” says Amtrak vice president of Product Development & Customer Experience Peter Wilander. “This effort to re-brand and upgrade our lounges, starting with Boston South Station, is aimed at improving the overall customer experience and providing modern amenities that our customers expect.”
The lounge operates between 5:30 a.m. and 9:30 p.m. daily and is available for Acela First Class or sleeping car customers, single-day pass holders, Amtrak Guest Rewards Select Plus and Select Executive members. Complimentary non-alcoholic beverages and snacks, Internet access, fax and photocopy services, conference room access, newspapers, periodicals and television is provided. Amtrak Business Class customers can purchase daily access passes for $20 per day. Attendants are available to assist with reservations, ticketing and local information.
Improvements to other lounges in the Northeast Corridor are underway or planned. Upgrades and conversion of the ClubAcela in Philadelphia to a Metropolitan Lounge is nearly complete, and new furnishings have been installed in Washington, D.C., with a new Metropolitan Lounge expected to open in 2020 as part of a larger station renovation. In 2021, the new Moynihan Station in New York will feature a new Metropolitan Lounge as well.
— An Amtrak news release. Dec. 19, 2018.