CHICAGO —Metra will close its remaining ticket windows in conjunction with the upcoming revision of its fare structure, the commuter operator has announced.
Ticket windows at outlying stations on the BNSF line will close next Monday, Jan. 8; all other ticket windows, including at downtown stations, will close effective Feb. 1, when the new, simplified four-zone fare system takes effect [see “Metra approves 2024 budget with simplified fare structure,” Trains News Wire, Nov. 11, 2023]. Some of the ticket agents will be repurposed as customer service representatives. Tickets continue to be sold at on the Ventra app, and on trains by conductors; new ticket vending machines at major stations, and vending machine installations will continue, with the goal of having them at every station this year.
More details on the ticket-window closures and other upcoming changes related to the fare structure are available here.
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