MBTA staffing shortages lead to trolley, bus service cuts

MBTA staffing shortages lead to trolley, bus service cuts

By Trains Staff | December 8, 2021

| Last updated on April 1, 2024


Reductions will begin Dec. 19

Yellow and white streetcar at station
A Massachusetts Bay Transportation Authority PCC car stops at Cedar Grove station in Boston, on the MBTA’s Mattapan line. Service on the route will be reduced because of an operator shortage. Scott A. Hartley

BOSTON — The Massachusetts Bay Transportation Authority will cut service on its Mattapan trolley line, as well more than 30 bus routes, because of an operator shortage.

Boston.com reports the agency announced Tuesday that the cuts will be effective Dec. 19. Employee attrition has outstripped the ability to find new employees, officials say, leading to shortages that are already causing the cancellation of about one in 20 bus trips.

The Mattapan line will see weekday frequencies reduced from every five minutes to every seven minutes, but late-night service on weekends will be increased to every 13 minutes from every 23 minutes. No other changes are currently planned for the other rail transit lines, or for commuter rail, but a total of 70 bus lines will see schedule changes. More details are available at the MBTA website.

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