JACKSONVILLE, Fla. – CSX is touting its top ranking in a recent survey of railroad intermodal customers.
The railroad was named the intermodal service “top performer” in a survey by the Journal of Commerce. The survey, conducted between Sept. 1 and Oct. 31, involved shippers and intermodal marketing companies. Among the four U.S. Class I railroads, CSX was voted the top performer by 38.8% of respondents. It was the second straight win for CSX.
“CSX is grateful to all of our customers for their ongoing partnership in ensuring a seamless shipping experience,” CEO Joe Hinrichs said in a statement. “This recognition underscores our team’s commitment to effectively collaborating with customers to provide transparent communication, innovative solutions, and exceptional service.”
CSX’s internal measurement for intermodal on-time performance was 99.8% in 2023.
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