WASHINGTON — Chemical shippers give railroads low marks for their service, with the majority experiencing moderate to severe delays, reduced local service, and missed switches.
That was the result of an American Chemistry Council member survey about their shippers’ experience with railroads and other modes in the third quarter of 2021. The trade association wrote to the Surface Transportation Board last week in a letter that was posted to the board’s website this week.
Most chemical shippers said their transit times were typically eight days longer than usual, although some said delays stretched more than three weeks.
The chemistry council singled out CSX Transportation for having the most significant service problems, including 44% of customers reporting severe delays and service issues. That was by far the highest total among the Class I railroads, with Canadian National in second place with 13% saying they experienced severe delays.
CSX executives said this week that service has been affected by persistent crew shortages, partly due to the tight labor market and partly due to the impact of COVID-19 infections and quarantines that sideline active train crews. CSX’s carload traffic posted 68% on-time performance in the third quarter and improved slightly in the fourth quarter as the railroad has ramped up its hiring efforts.
The chemical producers said the delays and service snafus forced them to lease additional freight cars, pay more for special switches, and resort to shipping half-loaded cars because of delays in receiving raw materials.
Shippers also were critical of other modes, including trucking, ports and ocean shipping, and inland waterways.
Share this article
