Join Classic Toy Trains Editor Rene Schweitzer and Service Repair Manager Savathdy My as they discuss the Lionel Trains LLC warranty program. Savathdy relays how contacting Lionel via talktous@lionel.com is the best path for the fastest service, which sets up an RA (Return Authorization) and prepaid label. When shipping, he encourages customers to use bubble wrap and packaging foam, and always do a “shake test” to ensure the product doesn’t rattle.
For additional insights into Lionel Trains LLC operations, you’ll also want to hear what CEO Howard Hitchcock, Product Manager Meghan Fraser, and Parts Manager/Customer Service Manager Aaron Fraser, had to say in their conversations with Rene.
