WASHINGTON — None of Amtrak’s three business segments achieved the target of 80% customer on-time performance in the second quarter of 2025, the fourth consecutive quarter that has been the case.
The quarterly on-time performance report was released last week by the Federal Railroad Administration.
State-supported trains fared best in statistics released by the Federal Railroad Administration, with a 79% customer on-time figure. That was up 3% from the first quarter, but down 2% from the second quarter of 2024. Other second-quarter on-time figures were 76% for the Northeast Corridor and 55% for long-distance trains. Amtrak’s overall on-time figure was 75%.
Among individual trains and routes, the Floridian, with a 33% on-time rate, was the worst-performing long-distance train; Richmond/Newport News/Norfolk trains fared worst among Northeast Corridor services, at 78%, and the daily combined Lincoln Service/Missouri River Runner route had lowest on-time rate among state-supported trains at 51%.
Two State-supported routes achieved 90% on-time performance: California’s Capitol Corridor and the Illini/Saluki between Chicago and Carbondale, Ill. Among long-distance trains, the New York-Atlanta-New Orleans Crescent fared best at 75%. Four long-distance trains recorded on-time rates of less than 50%; another five of the 14 routes were at 50 to 59%.
Host-railroad figures show Union Pacific with the most delay minutes per 10,000 train-miles, about 1,100, while CPKC recorded the least, just over 600.
The customer on-time performance measures the percentage of all customers who arrive at their destination no later than 15 minutes after their scheduled arrival time; the minimum standard for acceptable performance set by the FRA is 80% in two consecutive quarters.
The full report, including route-by-route statisics, is available at the FRA website.
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