WASHINGTON — Canadian Pacific Kansas City says its service continues to improve in former Kansas City Southern territory, where a May 3 computer system cutover led to congestion, delays, and missed switches.
Local service performance on the former KCS rose to 88% in the week ending June 27, CPKC said in an update to the Surface Transportation Board on Wednesday, July 2. That’s up from a low of 53.2% for the week ending May 23 and a 7.9-point improvement over the week ending June 20.
Overall, CPKC’s local service performance stood at 90.7% for the week ending June 27.
Manifest on-time performance continued to struggle, however, at 57.5% for the most recent week. In the weeks leading up to the computer system cutover, CPKC’s manifest on-time performance was above 75%.
“CPKC is continuing to devote the resources and attention necessary to return service levels to the normal range expeditiously,” the railway told the STB.
Senior operating officials remain stationed in KCS yards in Beaumont and Port Arthur, Texas; Shreveport, La.; and Jackson, Miss., to support service recovery efforts, the railway said.
Information technology personnel also remain on site at former KCS locations and customer facilities to assist with the new system and processes.
CPKC also says it will continue to provide more frequent customer updates and seek feedback from customers in order to help speed recovery efforts.
The railway still expects that most customers will see a return to normal service levels in the second half of July.
Regulators last month required CPKC to file a service action plan in response to the congestion, delays, and missed switches that mounted in Louisiana, east Texas, and Mississippi after the CP operating system replaced the old KCS system.
Still would like to see an interview with the CPKC CIO after the dust settles.
Hope it improves quickly. Still no acknowledgement of the reasons for East Texas, LA, & MS being the center of the problems. No high management at Kansas City, Houston, Corpus Christie, & Laredo.